1. Introduction
Port City Wholesale (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website portcitywholesale.shop, use our services, or communicate with us via SMS/text messaging.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Personal Information You Provide
We may collect information you voluntarily provide, including:
- Contact information: name, email address, phone number, mailing address
- Business information: business name, EIN, retail permits, business license
- Account information: username, password, account preferences
- Order information: purchase history, payment details, shipping addresses
- SMS consent information: phone number and opt-in consent for text messaging
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on pages
- Referring website or link
- Device type and operating system
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Manage your wholesale or retail account
- Send transactional messages (order confirmations, shipping updates)
- Send promotional SMS messages only if you have opted in
- Respond to your inquiries and provide customer support
- Improve our website and services
- Comply with legal obligations
4. SMS/Text Messaging Privacy
If you opt in to receive SMS/text messages from Port City Wholesale, the following applies:
- Consent: We will only send you SMS messages if you have expressly opted in by providing your phone number and checking the consent box on our SMS signup form or during account registration.
- Message types: You may receive order updates, shipping notifications, promotional offers, product announcements, and account alerts.
- Message frequency: Message frequency varies. You may receive up to 10 messages per month.
- Opt-out: You can opt out at any time by replying STOP to any message. You will receive a one-time confirmation message and no further texts will be sent.
- Help: Reply HELP for assistance or contact us at (919) 400-6401 or orders@portcitywholesale.com.
- Costs: Message and data rates may apply. Check with your mobile carrier for details.
- No sharing: We do not sell, rent, share, or trade your phone number or SMS opt-in information with third parties or affiliates for marketing purposes. Your consent data and phone number will not be shared with any third party.
- Carriers: Supported carriers include but are not limited to AT&T, T-Mobile, Verizon, Sprint, and other major US carriers. Carriers are not liable for delayed or undelivered messages.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers: Payment processors, shipping carriers, and hosting providers who assist in operating our business
- Legal requirements: When required by law, subpoena, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
We will never sell, rent, or share your phone number, SMS opt-in data, or consent information with third parties for their marketing purposes.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. SMS consent records are maintained for the duration of your opt-in and for a reasonable period after opt-out for compliance purposes.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS messaging at any time by replying STOP
- Opt out of marketing emails by clicking “unsubscribe”
9. Children's Privacy
Our services are not directed to individuals under 21 years of age. We do not knowingly collect personal information from anyone under 21. If you are under 21, do not use our services or provide any personal information.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of our services after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy, contact us at:
Port City Wholesale
1006 S 16th St
Wilmington, NC 28401
Phone: (919) 400-6401
Email: orders@portcitywholesale.com